Are there hacks to get free gems?

There are no 'hacks' that will let players get free gems, resources or let them attack with impossibly high troop numbers or levels. No to...

My payment went through, but the Gem package was not delivered, help!

Sometimes it can take up to 24 hours for transactions to process through Microsoft, Apple, Google and then make it into your game....

I can't make in-app purchase, help!

Here at Ocous, we don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the pay...

How do I get more gems?

You can get more Gems through the following ways:  Referral rewards You earn a significant amount of gems and gifts when refe...

I accidentally spent my gems. Can I get them back?

When making a purchase with gems in game, it always requires a two-step process to minimize accidental purchases. We followed this design ...

Who processes in-app purchases?

Here at Ocous, we don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the pay...

Why is the package price different in my local currency? Who controls the exchange rate?

It is the Store (Microsoft / Google / Apple) who decides the currency exchange rate. We, as developer, only get to enter the base price in ...

India Debit Card Payment Issue & Solution

It's a known issue that many debit cards from India cannot make purchase through Google Play Store or Microsoft Windows Store because of lo...

I cannot find the place to buy Gem, help!

The Gem can be purchased in the Gem Shop which is located at Shop > Gems.  However, if the Gem shop doesn't show up on your de...

Where do I find the bonus items ordered with the gem package?

Some Gem packages come with lots of bonus items. When you order a Gem package with items, we will deposit the items into your Bag once the t...

How do I disable or enable in-app purchase?

For iOS players, if you'd like to disable or enable the possibility of making in-app purchases, or if you want to control the levels of secu...

Where can I see my purchase history?

Please follow the steps to find your purchase history:  iOS (iPhone, iPad, iPod)  1) Open iTunes on a Mac or PC and...

Why do I get a 'high risk' warning in Google Play Store?

For reasons of user security, the Play Store may deem certain purchases out of the ordinary. This automatically prevents unwanted charges on...

My purchase was canceled by Google Play Store!

If you’ve tried making a purchase but your order was canceled, you will not be charged for that order.However, Google Play may put a tempora...

Windows - Accepted Payment Methods

Microsoft Windows Store processes all purchases made via the in-game Shop. Available payment methods vary by country; listed below are the ...

Android - Accepted Payment Methods

Google Play processes all purchases made via the in-game Shop. Available payment methods vary by country; listed below are the best availabl...

iOS - Accepted payment methods

In-game Shop purchases are processed via iTunes.  Available payment methods vary by country; listed below are the best availab...

I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?

If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, th...