The fastest way to find an answer is to check out the topics in our FAQ, which covers the most common questions we have received from players. However, we know that sometimes you might need to get in touch with us directly. 

If you cannot find answers to your questions here, please note that the best and easiest way to get in touch with us is via the in-game Help function. That way we have access to your account information and can react much faster.

Open the game > go to Menu > tap Help > open any FAQ and tap on 'Contact Us' in the upper right corner and we will get back to you as fast as we can. 

If you have lost access to your account and never registered it with an email. 
Simply start a new game and send us the following information from within the new game (Menu > Help > Contact Us).
• Exact lord name of the account you lost access to
• Country where the lost account was created
• When was the last time you logged into the lost account• Whether you have made any payment on this account.• If yes, please attach the latest payment receipt on this account

If you purchased in-game currency but didn't receive it: 
Please note that all billing is handled by Microsoft, Apple or Google (we do not have access to your billing information), which is why the fastest way to get this sorted is to get in touch with the Store support, iTunes Support, Google Support, or Microsoft Support.

If your game keeps crashing or does not reload: 
Please have a look at our FAQ 'My game crashes' under 'Troubleshooting' section. If nothing helps and the situation does not improve please send us an email at support@ocous.mail.helpshift.com, and we’ll do our best to help you out.