Sometimes it can take up to 24 hours for transactions to process through Microsoft, Apple, Google and then make it into your game. Sorry about that. There is no need to order it again while your previous order is being processed.
Meanwhile, you can try the following steps to reset the connection with the server.
To do this:
• Force quit the game and relaunch it
• Open the Gem shop (Shop > Gems)
• Tap on the same package that you bought
• Tap on the big green button with the price on it.
• Important: Do not make the purchase again and wait for 10 seconds!

If it’s been 24 hours and still nothing has happened,  please contact us and it's important to provide to the following information so that we can find your account and the transaction:
• A copy of the receipt for your purchase
• Your Lord Name
• Your device model