If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Microsoft (for Windows or Windows Phone devices), Apple (for iOS devices) or Google (for Android devices), who control the transaction process.
For Microsoft (Windows or Windows Phone) devices:
Visit Microsoft Support and select 'Account and Billing' link, then 'Windows, Office, and other Microsoft apps & subscriptions', and choose the option that fits you best.
For Apple (iOS) devices:
Visit Apple support and select the 'Contact iTunes store support' link, then 'Purchases, billing and redemption' and choose the option that fits you best.
For Google (Android) devices:
Visit Google support and perform a search, or use the ‘Contact us’ button on the page (English language site only) to reach a Google customer support representative by email or by phone.