Hi, how can we help you?

What is the Throne War?

Arena - Cross Kingdom Guild War

Conquer a Fortress

Evict a Fortress

Event- Survival Battle Arena

Frequently Asked Questions

Survival Rules

Important - Kingdom vs Kingdom Event Rules

What are Kingdom vs. Kingdom Events?

Kingdom vs. Kingdom Massive Kill Event (KvK - 1/3)

How to change my faction or move to another kingdom?

Can I move to another kingdom if my City Castle is above Level 5?

Can I opt-out of faction wars?

Faction Wars and Invasion

All you need to know about Factions

What is Hero & Hero Bonus?

How does Hero get experience?

All you need to know about Fortress Skeletons

What are fortresses and their purpose?

How does the battle work in Fortress / Temple / Citadel?

How do I protect my city?

Can I change my name more than once?

I lost all my resource during a battle, why were they not protected?

I forgot my password, can I reset it?

I lost my account and never registered it to an email. How do I get it back?

I lost access to the registered email and forgot my password. Help me out!

Currently Ruled Out Ideas

I have ideas for the next update, where can I send them?

Can I get a confirmation on whether or when my idea will be implemented?

Pending download, update or cannot connect to Windows Store!

Pending download, update or cannot connect to Google Play Store!

My game becomes laggy after an update, what to do?

If you are experiencing Push Notification issues, read here!

My Help button disappeared, how to get it back?

My battery drains too fast, what can I do?

Don't buy or inherit a game account - it will never be yours!

How do I save my game progress?

How can I transfer my account onto a new device?

How can I join or create a guild?

What are the guild ranks?

My guild leader has gone inactive, what do I do?

How to attack another player in the world?

All you need to know when attacking another player on the World map

Why is the target covered with cloud when I spy on it?

How could the attacker drop units at the city edge blocked by my buildings?

What's the difference between 'Victory' and 'Massive Win'?

Why couldn't I control the attack manually in the Temple/Citadel/Fortress battles?

What are Elite Units?

How do I summon units?

I added units in the Barracks, but the summoning didn't start, what do I do?

What are Resource Building Space and Defense Building Space? How do I get more?

I don't have enough resources to do anything, what can I do?

What buildings can be demolished with 'Powder Keg'?

What does the technology 'Super Unit Size' mean?

Why doesn't a 20% Research Speed Bonus reduce the research time by 20% percent?

Does the March Speed Buff apply to marching armies?

Do Unit Buffs apply to armies outside of my city?

How to use the Advanced Teleport?

How to I block or report offensive players?

Why do some words appear as stars in the Chat or Mail?

Are there hacks to get free gems?

My payment went through, but the Gem package was not delivered, help!

I can't make in-app purchase, help!

How do I contact the support team?